Growth or your money back
Refund policy
The “either your hair grows, or we give you 100% back” guarantee applies on these conditions. There are three of them, and all three have to be there.
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You used the product at least 4 times a week
Not twice, not when you happen to remember: four applications a week, every week. It's the frequency the treatment is built on, and below that you can't say it didn't work.
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You documented every application
A 5-second video every time you use the product, showing your face and showing that you're using it. Nothing else needed: five seconds, your face, the bottle in your hand.
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You kept going for at least 3 months
Three months is the minimum time in which a new hair grows enough to be seen. Before that there's nothing to judge, not for you and not for us.
How to ask for the refund
Write to tryrootz@outlook.it attaching the videos and the order number. We'll look at them and refund you 100% of what you spent, to the payment method you used.
Without the documentation the refund can't be made: it's the only way we have of telling apart the people who really did the treatment from the ones who opened the bottle twice.
The right of withdrawal is a different thing
Regardless of all this, you have 14 days from delivery to return the product and get your money back, as the law provides. No documentation is needed and no reason is needed: it's your right and it always stands.
The three-month guarantee is there for people who want to give the product a real go, well beyond the 14 days. The two don't rule each other out: you can use whichever suits you.
ROOTZ products are cosmetics for external use. They have no medical, therapeutic or curative purpose. Results vary from person to person.