Two ways to reach us
Send us an email
It's the fastest way if you already have an order number or if you need to attach a photo.
We usually reply within one working day.
Message us on WhatsApp
If you'd rather use your phone. The chat opens, you write however it comes out, and we answer you there: it's the fastest way of all.
If you write to us at the weekend or on a public holiday, we read you, but the reply comes on the first working day after.
If you're looking for your order, there's a shortcut
The question we get most often is always the same, and it's also the one you can answer yourself in ten seconds: you need the order number from the confirmation email, and the page below.
Track your orderIf the page finds nothing or the tracking has been stuck for days, then yes: write to us, and put the order number on the first line.
Contact us on WhatsApp
The fastest way to reach us. The chat opens, you write however it comes out, and a real person answers.
Our number: +39 375 823 6694
We answer Monday to Friday, usually within a few hours. If you write to us at the weekend we still read it, but the reply comes on the next working day.
Prefer email? Write to tryrootz@outlook.it.
Before you order
The questions you ask us most
Rootz works at the root: it stimulates the microcirculation of the scalp and feeds the follicles. With ingredients such as caffeine, rosemary, biotin and nettle, it helps strengthen weak hair and encourage regrowth, leaving it stronger, thicker and healthier.
Everyone is different, but most of our customers notice the first improvements within 3-4 weeks (less hair fall, stronger hair). For visible regrowth we recommend at least 2-3 months of consistent use.
Absolutely! Rootz was designed exactly for people who have noticed their hair getting weaker or thinner with age. Its natural actives work on mature hair too, which is often finer and more fragile.
No, but consistency matters. We recommend using Rootz for at least 3 months in a row, to give the hair growth cycle time to restart. After that you can move on to maintenance periods, or pick it up again whenever you need to.
No. Rootz is 100% natural, free from silicones, parabens, sulfates and synthetic fragrances. It is gentle even on a sensitive or itchy scalp.
Your order leaves our warehouse in Italy within 12 hours and arrives in 24/48 hours; abroad it takes 2-5 working days. You'll get the tracking code by email.
We are so sure of how well Rootz works that we offer a satisfied-or-refunded guarantee within 15 days. Just get in touch and we'll be glad to help.
You can email us or write to us straight away in the chat on the site. Our team is here to help you choose the right kit or answer any question you have.
If your question isn't here, it's because no one has asked it yet: send it to us on WhatsApp, up above.
In short
- Shipping
- Order picked and shipped within 12 hours. In Italy it arrives in 24/48 hours.
- Free shipping
- Over €50.
- Payments
- Card, and Klarna in 3 interest-free installments.
- Tracking
- From the Track your orderpage, with the number from the confirmation email.
- Returns
- 14 days from delivery to withdraw, as the law provides — for anything at all, it starts with an email to tryrootz@outlook.it.
- Help
- tryrootz@outlook.it — usually a reply within one working day.
Meanwhile
One of the photos that reached us
Real photos sent in by our customers. Results vary from person to person.
This one arrived just like that, in chat, without us asking for it. It's why we keep an eye on the inbox even when there's no problem to solve.
If it went well for you, we'd like to hear about it
Half of the 1,234 reviews you read on this site started exactly here: a customer wrote to us with a question, disappeared for three months, and then came back with two photos and one line of comment. We hadn't asked and we hadn't sent any automatic reminder.
So it works the other way round too: if you've been using ROOTZ for a while, tell us about it. If you took the photo on day one, attach it along with the one from now.
This one reached us just like that, without us asking for anything. It's eight seconds:
“Hair not thinning anymore… it combs through incredibly easily… I've just bought it again. And I swear I've never sponsored anything.”
And this is a public comment, left on TikTok by another customer. We didn't ask for it or pay for it.
Still not sure?
Write to tryrootz@outlook.it. No question is too small and none is too skeptical: we've heard nearly all of them already, and they're the ones that made us write this page.
ROOTZ is a line of cosmetics for external use. It is not a medicine, it does not cure medically-caused hair loss and it is not a substitute for the advice of a doctor or a dermatologist. The results shown are individual customer experiences and may vary from person to person.